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Maybe [email protected] is no longer the right one to solve this. May be outdated. I am checking the FAQ and I saw that there is a.


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"Your stars account has been frozen. Please contact us by email at [email protected]​prikol-besplanto.fun for new information." That was March 25th.


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On 28 May , at , [email protected] wrote: Hello Mark, The refund is a goodwill gesture, because the money you invested is.


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Hi, from what you've said it's fairly standard to freeze an account after a big win, as long as the ID is ok you'll be fine. Originally Posted by enzet. If your documents are in order then just wait it out. These may include terminating my agreement to use the Service, immediately blocking access to the Service, permanently terminating my Stars Account and seizing all monies held in the relevant Stars Account. User Name. Late registration time is measured in clock time as opposed to tournament play time. Frozen account pokerstars [Resolved]. What consequences that I'm expecting? You should get banned and the winnings confisticated. Your breach of our Terms of Service has left us with no other option but to exercise our rights under our Terms of Service. If you do not have access to a scanner, we will accept digital photos of the documents provided if meeting the above requirements. Please note that players are only allowed to participate in a tournament once, unless re-entry is permitted, as specified in the tournament lobby. And as bessonismm was registered after bessonism, so the account facing closure and funds taken is only bessonismm not bessonism? As they have specifically pointed what I had breached, I quote from their tournament rules: "Late Registration: Late Registration is available in most tournaments. Is there anything I could do besides waiting, anyone? Thread Tools. Mark Forums Read. Dont go to local club. Computer Technical Help Programming. My findings went to a review board who, after looking at the evidence, agreed that such action was appropriate. Got the same issue here waiting for reply as well , will post here if something bad happens. Play poker at Poker Stars. All times are GMT The time now is AM. Bessonism from Beijing PS: I just noticed the staff who replied my email - Keith F is in this forum, do you think I could get his attention here to expedite the investigation that they are on? Reason: 3 posts merged. Forum Rules. Not allowed. I haven't responded yet. About the gaming stats on PS between my wife and I with the two accounts, I surely a lot more like a regular player for the past three years by using the "bessonism" ID, my wife played quiet a few games at the beginning back in by using "bessonismm" ID, and then she stoped, because we had kids, we believe the ID " bessonismm" played less than 10 games both in and , less than 5 games in We never used each others account to play and never played together because we thought that was impossible due to the pokerstars' IP address protection system or what ever it calls. Pokerstars security are very slow nowadays, nothing to worry about. Fellow pokerstars users, what should I do here besides waiting? The length of the late registration period varies, but will always be shown in the tournament ticket in the Quick Seat lobby, in the details panel of the Tournaments tab, and in the header of the Tournament lobby for that tournament. Please contact us by email at support starsaccount. THEN , the next day, when I try to log in onto PS as usual - BAMM, a window that never existed in my world when I was down rolling to -9k in the past three years on that platform popped up: "Your stars account has been frozen. This is the std of poker sites which is terrible, if you lose they dont care, if you win they check everything to be able to confiscate. Please ensure that the scanned document clearly shows the following information: document type, issuing authority, issuing and expiration date, your full name, date of birth and photograph. This action was not taken lightly. I doubt the Keith from your emails is the same Keith that posts on here, he isn't in support. Last edited by Mike Haven; at PM. View Public Profile. If you should have any specific questions regarding the our terms and require further explanation, please contact us with your question before sending your acknowledgment. Once we have verified your identity, you will be provided with further details on your account. Are they giving me a chance to go back playing from ground zero? Creating multiple accounts and using your wifes name is not cool. Please scan the requested documents and send them to us as an attachment by replying to this e-mail. Find Threads Started by bessonism.{/INSERTKEYS}{/PARAGRAPH} Smilies are On. Originally Posted by bessonism. Our investigation has taken into account all the information available to us, including information that you provided, technical data from our records, and other information. It is prohibited for a User to open multiple accounts with Rational Group. Therefore, we kindly ask you to provide us with the following documents: 1. Originally Posted by The Imp. Don't know if I still have a chance to play the upcoming sunday million which is in two days, don't if I can still play on PS at all. One player using multiple accounts to enter multiple times into a single tournament is not permitted, and may result in penalties including a warning, disqualification from the tournament with partial or full forfeiture of winnings , and barring from our platform. I wish I could if it makes anything easier, but look up the accounts on poker pro labs - we played total different games when she was active on PS back in That was March 25th somewhere around 11pm beijing local time, I could be a real poet about that moment, let's just say it's like a baby panda gets caught in the woods and being put into a zoo cage on the second day that it just learned how to eat a bamboo and just realized how fantastic its life in the woods is going to be, but the reality is it may never see a forest again, bitter and sour smile Reason: 2 posts merged. The documents provided as proof of address cannot be older than 3 months. Right, my friend, why bother to be reasonable at all since Vegas and Macau both built themselves base on bullying customers in every opportunity, huh? Originally Posted by pmarrsouth. Originally Posted by ItsOnlyChips. If you do not have any such bills, you may send us a recent bank statement in your name, please do not send images of your credit cards as proof of address. As a result, It has been decided that account ' bessonism ' will be closed permanently. Find More Posts by bessonism. They will understand your reply of "? As both accounts are registered under real names of my wife and I, we easily gathered the documents including passports scans, internet plan receipts etc, send to stars team on the next day - March 26th. Wouldn't advise bumping this thread after 2 minutes without a reply in future might get you in trouble with the mods. The facts above I all explained to PS via email along with documents attached. In the event that Rational Group becomes aware of additional accounts opened by a User, Rational Group may close such additional accounts without notice and may confiscate funds held in such additional accounts. Last edited by Mike Haven; at AM. Pokerstars support is really slow since amaya took over so don't expect anything to happen quickly. Once you have provided the requested documents, we will be able to continue the review of your account. Originally Posted by U shove i call. As a result, It has been decided that account 'bessonism' will be closed permanently. Please give me some opinion, thanks. Send a private message to bessonism. For example, if a tournament starts at and has 90 minutes of late registration, registration will close at Late registration will close early if enough players are eliminated to begin payouts. Till now, March 28th 4pm beijing time, no reply at all, totally in the dark. Pretty short permanent closure! Please be aware that players who are going through this verification process should not attempt to bypass any temporary holds placed on their accounts. BB code is On. Please talk to me, thank you, open to answer any questions. Remember Me? You created multiple accounts to play. In short, we have reached the following key conclusions: - That account 'bessonismm' was accessed by 'bessonism' - That the purpose behind using the account mentioned above is to multi-account in order to use a second account to enter a tournament in which you were previously eliminated We have found that your account was used in breach of our Terms Of Service. Maybe this incident will turn positive in the end, but that moment was that moment, it will never go away. Therefore, it has been temporarily disabled; we are requiring you to verify your identity so that we can make a more informed decision on how to proceed. Thank you for your understanding and cooperation. Page 1 of 2. Regards, Keith F Stars Game Integrity After reading this letter, I realized that the trouble come from the existing two accounts under one roof: 1, bessonism - user: myself 2, bessonismm - user: my wife We checked the "bessonismm" account is also frozen, the problem confirmed. Does anyone have experienced similar situation? {PARAGRAPH}{INSERTKEYS}Admitting that I had been being recreational about it and the bankroll was down to -9k, then after I participated the Feb Pokerstars Macau Red Draon Main Event bubbled , heavily touched by the live poker atmosphere - I realized that I need to take poker more seriously on a higher lever if I really wanted to enjoy the game and maybe earn some winnings eventually. Probably best to give it a few days for them to sort this and going on the fact that you bumped this thread 2 minutes after starting it stop emailing them every few hours asking for an update, it won't make the investigation go any faster. A front and reverse side scan of a valid government-issued identity document. We would like to ask you to provide us with an acknowledgment to our Terms of Service and Tournament Rules before we can reinstate your account's playing privileges on our site. Wtf are you trying to say?